Shipping

We ship world wide with Priority Registered Airmail.

International shipping time varies between 3-20 business days, depending on the shipping method you choose. (Exception: Made to order products)

  • The shipping fees vary on the weight basis and/or if you wish an express delivery service.
  • After your order is shipped you will receive a tracking number.
  • All items are dispatched from Bulgaria (Europe, EU) and you are responsible to take care for the import formalities and any taxes and duties applicable at your country of residence if any.

Therefore, before placing an order it is your responsibility to check the import regulations of your country and that there are no local requirements or restrictions which may affect the receiption of your order.

International Delivery times vary according to destination.

  • EU Delivery time frame: Between 3 to 15 working days. (Exception: Made to order products)
  • Non-EU Delivery time frame: 7- 20 working days. (Exception: Made to order products)

The transit delivery times, DO NOT include the time for knitting.

The above stated time frames apply after the ordered goods are finished and dispatched.

If you require express courier delivery, please contact us so we could update the shipping fees.

It is solely your responsibility to provide us with actual and up-to-dated shipping address. Any lost or returned parcels,because of wrong to incomplete address are non-refundable.

Several types of goods are exempt from being returned.

  • We do not accept products that are intimate or sanitary goods.
  • We do not accept returns on Custom orders.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, you should contact us first within 7 days of receiving of the goods.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery